1. Lease and prices
Bookings are made in the name and on behalf of the property owner, with tourism purposes only, to the prices listed in the price VILLE SICILY. The villa is furnished and has a kitchen with fully equipped kitchenette (dishes, pots, refrigerator). The set of appliances (washing machine, dishwasher, TV, etc.) is indicated in the description. If you have specific requirements, you have to specify them clearly when booking before finalizing the contract and put them in writing on the confirmation. Pets are allowed. The rental prices are per week and include: consumption of water, electricity and gas; the final cleaning; the possible cot, to be requested when booking. This does not include all of the entries in the “Services on request at this site“.
To book, please contact VILLE SICILY by phone, fax, e-mail or personally. The reservation is subject to prior confirmation of the availability from VILLE SICILY and it is valid only at the VILLE SICILY receipt by the “booking request” and the related amounts. The “booking request” and a deposit of 30% of the total rental must be sent within 3 days to VILLE SICILY. You’ll receive at home a written confirmation and a “comprehensive statement” with all amounts paid and payable. The balance must be paid at least 30 days before the arrival date. For bookings made within 30 days before the arrival date, the full amount must be paid at time of booking. Upon receipt of the balance, the “rental voucher” will be sent to you and it will provide all the useful information to collect keys and get to your accommodation. The contract will be definitive with the payment of the deposit. In case of non-payment within 3 days of confirmation, the reservation will be canceled.
3. Duration of the leases – Arrival time
The minimum rental period is one week, beginning, as a rule, on Saturdays 04.00 / 08.00 pm and end on Saturday 08.00 / 10.00 am. Any changes to arrival and departure times must be agreed beforehand with the keyholder. No refund will be provided if the vacationer leaves early or delays the arrival
4. Number of vacationers
Only those people whose name appears on VILLE SICILY “rental voucher” will occupy the property. Any substitutions of people during the rental period are only permitted if agreed with VILLE SICILY. The number of guests (adults and children) may not exceed that stated at the time of booking and cannot exceed the number of beds indicated in the catalog and / or on the website villesicily.com. In the number of people we do not count children up to 3 years. The keyholder may refuse entry to people in excess.
5. Arrangement in arrival – Security deposit
You must call 2-3 days before the arrival to arrange the delivery of the villa / mansion. On arrival, the vacationer must present the “rental voucher” and an identity card and pay a security deposit in euro equal to the amount indicated in the price list. The owner or his representative will be able to refuse entry to the vacationer who has not paid the deposit. The deposit will be refunded on departure after inventory has been verified together with the housing delivery, and after deduction of any damage caused to the dwelling.
6. Cleaning and external maintenance
The villa is delivered clean and functional and the final cleaning is included in the rental price. The vacationers are required to return the property clean and tidy as found on arrival. If the accommodation is not returned in the above conditions, the owner or his representative shall be entitled to deduct from the security deposit up to a maximum of EUR 100,00 for additional cleaning costs. The owner or his representative shall have free access to the property to carry out the necessary maintenance (garden, swimming pool, etc.).
7. Cancellations – Changes
1) In case of cancellation confirmed in writing, before having made the balance, the holiday maker loses the deposit.
2)In case of cancellation, confirmed in writing, the client will be entitled to a refund net of the price of the lease of the following penalties:
• 10% of the rental price if the cancellation is received in VILLE SICILY least 30 days before the arrival date;
• 20% of the rental price if the cancellation is received in VILLE SICILY between 29 ° and 15 ° day before the arrival date;
• 30% of the rental price if the cancellation is received in VILLE SICILY between the 14th and the 7th day before the arrival date;
• 50% dof the rental price if the cancellation is received in VILLE SICILY in 6 days before the arrival date.
The renouncing client can be substituted by another person up to 4 working days before the start of the lease, after written notice to VILLE SICILY and payment of EUR 30.00 for the agency fee. Changes in period or accommodation are considered cancellations and therefore will apply the relevant penalty. Until 24 hours of fail to arrive and if no communication will be received in VILLE SICILY, the contract will be canceled and VILLE SICILY will return the availability to the owner without any charge against him.
If, for reasons beyond its control or force majeure, VILLE SICILY could not make available the property booked, it will be obliged to cancel the reservation and refund the vacationer the amount paid, and he will not be entitled to any additional compensation.
8. VILLE SICILY – Responsibility
The villa has been visited and checked. On arrival the vacationer will check the condition of the property, the inventory, the operation of appliances and make any complaints within 24 hours. The repair of any faults occurring during the stay are borne by customers. VILLE SICILY is at your disposal to solve any problems. To make this possible, it is essential that complaints are promptly taken. However, for all claims made after 10 days from the end of the lease, the vacationer will not be entitled to any compensation.
Only the judicial authorities of Ragusa have jurisdiction for any claim or dispute.